Privacy Policy Commitment

Introduction to Our Policy

Collection of Personal Information

We collect personal information directly and automatically to provide, improve, and secure our services. This can include information you submit via online forms, correspondence, or service enquiries.

How We Use Your Data

We use collected information to deliver requested services, maintain website security, respond to enquiries, and improve content quality. Your data supports lawful business operations only.

• • Responding to messages and service requests promptly.
• • Ensuring secure, compliant website experiences.
• • Maintaining communication about your enquiries.
• • Improving site content and user experience continually.
• • Meeting record-keeping and statutory obligations.
• • Conducting analytics consistent with privacy regulations.
• • Enabling business continuity planning if required.

Sharing of Personal Information

Your personal information is shared only as necessary with trusted service providers, for security, or to comply with legal obligations. We do not sell your data to third parties.

Your Privacy Rights

Australian privacy law grants you access to, correction, or deletion of your information. You may also request details about data processing or object to direct marketing.

• • Request access to your data held by us at any time.
• • Ask for corrections to your information as needed.
• • Request deletion of your details under specific conditions.
• • Receive a copy of your data in a portable format.
• • Object to processing for certain purposes if you wish.
• • Request restriction of certain data processing activities.

How We Protect Your Data

We apply administrative, technical, and physical safeguards to keep your information secure. All access is limited to trained personnel on a need-to-know basis.

How Long We Keep Your Data

Data is retained for as long as needed to fulfil the services you request or comply with regulatory requirements. We review retention practices regularly.

• • Account information kept until service cancellation.
• • Consultation notes retained up to 7 years per guidelines.
• • Messages are stored only as long as necessary.
• • Transaction and address records held for audit purposes.
• • Enquiry data kept per direct marketing regulations.

Retention is periodically reviewed for compliance and necessity.

International Data Transfers

If personal data is transferred overseas, we ensure protection through contractual and legal safeguards consistent with Australian law.

• • Cross-border cloud data storage agreements in place.
• • Due diligence on third-party international vendors.
• • Standard contractual privacy clauses implemented.
• • Transfers only to jurisdictions with adequate protection.

Cookies and Similar Technologies

Our website uses cookies to enable site features, personalise content, remember preferences, and analyse performance. You can adjust your browser settings to manage preferences.

You can disable non-essential cookies but this may affect some site functionality.

Policy Changes and Updates

We may update this privacy policy from time to time. Changes are effective once published and notice is provided on this site.

• • Posting updates to privacy pages.
• • Adding revision dates to identify changes.
• • Providing prominent notices for major changes.
• • Encouraging regular review of our policy.

Material updates will be communicated visibly when necessary.